Responsible Gambling

At Wintino we take responsible gambling seriously. We want you to enjoy play while keeping control, so we provide clear tools and support to help you stay safe. This page explains our approach to player protection, the controls available in your account, signs to watch for, and where to get help in Canada.

Player protection principles

We aim to keep play safe, transparent, and within your limits. We use industry-standard controls and proactive monitoring to identify risky behaviour and to offer support. Our staff are trained to respond quickly when a player asks for help or when our systems flag potential issues.

Activity-control tools

You can manage your account at any time from the cashier or responsible gambling section. Tools include deposit limits, loss and wagering caps, session reminders, temporary account breaks, and full self-exclusion. Adjustments that reduce limits take effect immediately; requests to increase limits may require a short waiting period.

Deposit limits

Set daily, weekly, or monthly deposit caps to control how much you add to your account. Limits are flexible and can be lowered at any time. Raising a limit will follow our safety checks and may be delayed to ensure responsible play.

Loss limits and time limits

Loss limits let you cap how much you can lose over a chosen period. Time limits and session reminders help you avoid long play sessions by prompting breaks after a fixed duration. Use these tools together to manage both money and time spent gambling.

Account breaks and self-exclusion

If you need a break, choose a temporary cool-off period or a longer self-exclusion. Self-exclusion can be applied from your account settings or by contacting support. During self-exclusion your account will be closed for the chosen period and you will not receive marketing messages.

Recognizing signs of problematic behaviour

• Chasing losses or increasing stakes to recover previous losses
• Spending more time or money than intended
• Neglecting work, family, or daily responsibilities
• Using gambling as a way to escape stress or anxiety
• Difficulty sticking to limits you have set

Tips for staying in control

• Set deposit and loss limits before you play and check them regularly
• Use session reminders and time-outs to avoid long sessions
• Only gamble with money you can afford to lose
• Take regular breaks and balance gambling with other activities
• Talk to friends or family if you feel your play is changing

Professional help and support organisations

If gambling is causing harm, please seek support. Canadian resources include provincial and territorial gambling helplines, Gamblers Anonymous, and Gambling Therapy. You can also contact our support team via live chat if you need help setting limits or activating self-exclusion.